Return Policy

Life Source Peptides values our customers and deeply appreciates their support. Our goal is to consistently deliver the highest level of service in the industry. While we strive for excellence, we acknowledge that mistakes and unforeseen issues can occur. To address these situations effectively, we have established clear procedures and guidelines for returning products to Life Source Peptides.

LIFE SOURCE PEPTIDES Return Policy

To authorize and process a return, the return authorization form must be completed in full, with a copy of the original order attached. By returning the product, the customer confirms that it has been stored and handled in accordance with the manufacturer's standards and complies with the DSCSA Federal Guidelines. Life Source Peptides reserves the right to reject returned products if there is suspicion that they were not stored or handled properly. The customer’s signature on the form serves as confirmation of compliance with these standards. If any part of the return authorization form is incomplete, the return will not be approved. Additionally, unless explicitly waived by management, all returns are subject to a 20% restocking fee. This fee, which is standard within the industry, helps cover the costs of shipping, handling, and labor associated with processing returns.

Acceptable Reasons for Return

The request of the customer is separated into 4 different sections or reasons for the return. These reasons are as follows but not limited to:

  • Customer Request/Error
  • Damaged
  • Warehouse Error
  • Sales Error

Returns are only honored 30 days after the date of the invoice. The customer may report the discrepancy within 48 hours of product receipt without being subject to a 20% restocking fee.

Required Information for Return

Life Source Peptides requires the following information to process a return request:

  • Item/NDC#
  • Description
  • Lot number
  • Expiration date. If the lot number is not available or legible, no credit will be issued.
  • Quantity
  • Unit Price (This is the price paid for at the time of purchase that matches the invoice of the product returned)
  • Credit Price
  • Extension

Unreturnable Products

Products that Life Source Peptides deem as “Unreturnable” are as follows:

  • Refrigerated product, including but not limited to, vaccines and/or biological products.
  • Products that have been used, damaged, opened, partially complete, marked, or without original labels.
  • Short-dated products (identified as S/D in item description), close-outs (identified as C/O in item description), or special-order products. Short-dated products are considered 12 months or less.
  • No Credit / No Return products (identified as NC/NR in item description).
  • Products stored improperly or exposed to hazardous conditions.
  • Returns from inactive accounts, accounts with outstanding balances, or accounts in process of closing or transferring ownership.
  • Drop shipped product shipped directly from the manufacturer; contact the manufacturer directly.
  • Any product from the following manufacturers from this list are NON-RETURNABLE.
    Alexso, Allegis, Blaine Labs, IPG/Innovida Pharma, Marnel Pharmaceuticals, NBGS, Palmetto Pharmaceuticals, Primary Pharmaceuticals, PureTek Corporation, SOLA Pharmaceuticals dba KBS Solutions, Solubiomix, Sterling Knights Pharma, Taleos-Pharma, Vivera Pharma, Wellgistics, Inc.